Dealer Leadership Articles
Great Leadership Culture Produces Great Customer Loyalty
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A few thoughts about how your leadership culture affects your customer...
Traits of Top Performers
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Top performers in dealerships often share a combination of interperson...
Employee Turnover
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Employee annual turnover in the car business is staggering and remains...
Beyond the Resume: The Role of Behavioral Assessments in Hiring
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I have successfully used a pre-employment behavioral assessment as a c...
"We used to do that"
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While this age of new technology introduces successful tools for the r...
Why is the Power of Resilience Important?
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Let’s start with the basics: resilience is your ability to bounce back...
Why it's important to train dealership's future leaders and not "anoint them"
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As legendary American football coach Vince Lombardi once said: “Leader...

Having Your Team Create a Mission Statement Has a Valuable By-Product
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Is a mission/common purpose statement important? I believe so.
It’s o...
Building an Intentional Culture for Your Dealership
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Building an intentional culture in your dealership takes sound leaders...
What's your Leadership KPI?
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In leadership, which ratio matters the most?
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Is it debt to equity
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Do You Practice Servant Leadership?
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Servant leadership is important for several reasons, as it emphasizes ...