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Dealer Leadership Articles

Great Leadership Culture Produces Great Customer Loyalty

A few thoughts about how your leadership culture affects your customer...

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Traits of Top Performers

Top performers in dealerships often share a combination of interperson...

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Employee Turnover

Employee annual turnover in the car business is staggering and remains...

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Beyond the Resume: The Role of Behavioral Assessments in Hiring

I have successfully used a pre-employment behavioral assessment as a c...

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"We used to do that"

While this age of new technology introduces successful tools for the r...

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Why is the Power of Resilience Important?

Let’s start with the basics: resilience is your ability to bounce back...

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Why it's important to train dealership's future leaders and not "anoint them"


As legendary American football coach Vince Lombardi once said: “Leader...

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DealerCulture.com
MBWA
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MBWA

The first time I came across the term MBWA (Management by wandering ar...

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Having Your Team Create a Mission Statement Has a Valuable By-Product

Is a mission/common purpose statement important? I believe so.

It’s o...

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Building an Intentional Culture for Your Dealership

Building an intentional culture in your dealership takes sound leaders...

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What's your Leadership KPI?

In leadership, which ratio matters the most?

  • Is it debt to equity

    ...
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Do You Practice Servant Leadership? communication leadership performance retention

Servant leadership is important for several reasons, as it emphasizes ...

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