Great Leadership Culture Produces Great Customer Loyalty
A few thoughts about how your leadership culture affects your customers:
✔️ Your culture sets the TONE for customer interaction.
A leader who consistently coaches their team to listen to the customer drives a customer-centric environment.
“Customers may forget what you said, but they’ll never forget how you made them feel.” – Maya Angelou
✔️ EMPOWERED employees will satisfy customers on the spot.
When leaders create a culture of empowerment, employees become engaged and proactive which reflects immediately on the customer experience.
"As we look ahead into the next century, leaders will be those who empower others."-Bill Gates
✔️ Leadership culture creates BEHAVIORAL CONSISTENCY across departments.
A leadership culture that is continually reinforced, provides a seamless customer experience from sales to service.
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things."-Ronald Reagan
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