"We used to do that"

While this age of new technology introduces successful tools for the retail automotive business, there are no magic bullets that will, by themselves, improve ALL aspects of your dealership.  The best dealerships still get better at executing the basics of the business. 

These basics remain the same: 

✔️ Establishing a culture that embraces accountability
✔️ Recruiting and hiring employees that share your vision
✔️ Developing, implementing, and flawlessly executing processes that will drive sales, profitability, and growth 
✔️ Clearly defining, communicating, and managing your expectations 
✔️ Focusing on team member satisfaction and growth 
✔️ Improving and sustaining customer satisfaction and retention

 Are there products and services available today that will help improve your dealership? Absolutely!  But as a leader, you should be primarily absorbed with a renewed effort to maintain the basics.
 
Do you find yourself saying, “We used to do that”? Typically, there are only two reasons why a best (basic) practice was stopped:

🚫  Either new people (managers, producers, or both) have joined the organization and brought with them their own way of doing things, or
🚫 The activity or process that was discontinued was never well-anchored in the organization to begin with.

When there is a proven process that consistently produces measurable and predictable results, that process must become embedded within the culture of a dealership. It needs to be continually savored, enhanced, honored, and talked about.