Humility in Leadership

DealerCulture.com

Investing in customer experience is not just “nice to have”; it can deliver incremental profit gains annually.

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Investing in customer experience is not just “nice to have”; it can deliver incremental profit gains annually. customer satisfaction distinctive experiences hospitality

A recent dealership experience with my grandson has reminded me that t...

DealerCulture.com

Your Team Doesn’t Need More Meetings. They Need More Conversations.

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Your Team Doesn’t Need More Meetings. They Need More Conversations.

This is how a 20-minute meeting changed everything for me.

While no d...

DealerCulture.com

Psychological Safety and KPI Performance, it’s the Connection Many Dealerships Overlook.

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Psychological Safety and KPI Performance, it’s the Connection Many Dealerships Overlook.

In the car business, we track a lot of performance metrics, sales, gro...

DealerCulture.com

Servant Leadership: Still Important….. But Often Overused

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Servant Leadership: Still Important….. But Often Overused

“Servant leadership” has become a buzzword. Many leaders say they prac...

DealerCulture.com

Can We Fix the End of the Month Sales Syndrome?

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Can We Fix the End of the Month Sales Syndrome?

One of the biggest challenges we have all faced is avoiding the perpet...

DealerCulture.com

Change Management

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Change Management

When your dealership implements projects or initiatives to improve pro...

DealerCulture.com

Growing Leaders Beats Anointing Them

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Growing Leaders Beats Anointing Them

According to an article in this week's WSJ, only 44%

...

DealerCulture.com

Make Sure Every Employee Knows How Important Their Job is!

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Make Sure Every Employee Knows How Important Their Job is!

It’s incumbent on dealership leaders to put meaning to each employee’s...

DealerCulture.com

Do You Have Excessive Employee Turnover?

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Do You Have Excessive Employee Turnover? culture dealership hiring leadership

Leadership is the #1 Reason Employees Stay or Leave

Executive dealershi...

GRADUATES: CONSIDER THE CAR BUSINESS........... career dealership graduates

The car business is one of the greatest opportunities available with m...

Great Leadership Culture Produces Great Customer Loyalty dealership leadership performance retention

A few thoughts about how your leadership culture affects your customer...

Traits of Top Performers leadership performance retention

Top performers in dealerships often share a combination of interperson...

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